topic Re: Update sim card in Get Support

Update sim card

Harbackjimmy69 — Wed, 19 Apr 2023 16:29:30 GMT

I got a new sim card and it's not letting me update my account

softech — Wed, 19 Apr 2023 16:31:15 GMT

@Harbackjimmy69 are you using the mobile phone to access My Account and update the sim card? there is a glitch to do it via moble phone

So, go to My Account from ONLY a desktop or laptop computer to request Change Sim card

After you logged in, unsuspend first if you have suspended your service earlier.

Then click Quick Links on the top right and select Change Sim card and follow the steps:

https://selfserve.publicmobile.ca/en/account/edit/your-account

Yummy — Wed, 19 Apr 2023 16:39:33 GMT

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Harbackjimmy69 — Wed, 19 Apr 2023 16:56:41 GMT

Thanks that worked but for some reason when I put the sim card in my phone it's saying emergency calls only even though my account is active

BKNS27 — Wed, 19 Apr 2023 17:06:23 GMT

Try rebooting your phone by powering it off then back on.