topic Re: No service in Get Support

No service

Xa — Tue, 04 Jan 2022 20:04:56 GMT

My service want down this morning. I have tried rebooting my phone and tried another unlocked phone. Can anyone else experiencing network outage?

Re: No service

Luddite — Sat, 20 Aug 2016 19:31:41 GMT

We did this morning in Mississauga. Reboot did work for me; try a network reset.

Can you see Public Mobile on the phone, or No Service?

Re: No service

Xa — Sat, 20 Aug 2016 19:46:45 GMT

Have tried rebooting still shows no service.

Re: No service

Luddite — Sat, 20 Aug 2016 20:00:32 GMT

Log into your account to ensure it is active.

Is the problem just at home or everywhere, even miles away? Where are you?

Re: No service

Xa — Sat, 20 Aug 2016 20:41:53 GMT

In BC.
My account is active.

Re: No service

Luddite — Sat, 20 Aug 2016 20:51:09 GMT

No one else has reported an outage. Let's tag @Mary_M in case she has some info. It's odd for a sim to fail but can happen.

Would be great if you could find another PM customers and try their sim in your phone.

Normally we'd suggest a factory reset but since you have the same problem with your sim in another phone that really doesn't make sense.

Sorry can't be more help. If you do figure it out, please update us.

Re: No service

NDesai — Sat, 20 Aug 2016 20:52:01 GMT

There is no service outage in BC, unless its in specific area. Try removing the sim and rebooting your phone.

Re: No service

Mary_M — Sat, 20 Aug 2016 21:01:59 GMT

Hello @Xa

Thank you for reaching out to us.

I'm sorry to hear that you do not have any service on your device.

Can you private message me your address and phone number ? I'll look into your account and I'll also verify if there are any outages in BC.

Looking forward to your reply,

Mary

Re: No service

fmpsportsguy — Sat, 20 Aug 2016 21:41:29 GMT

Hi Mary, perhaps you can post a follow up to issues like these, after you have investigated/resolved or identified an issue?

This way when people click on similiar links, in some way YOU/PM can report a resolution as to what the problem was ( either user error or network problem) and provide a solution or confirmation of a network issue?

Re: No service

Rockdaddy22 — Sun, 21 Aug 2016 08:01:03 GMT

In my opinion it's up to the customer to provide that information if they'd like. I usually just kindly ask for an update if they wouldn't mind. Just my opinion 🙂

Re: No service

Xa — Sun, 21 Aug 2016 13:28:28 GMT

Still no service

Re: No service

Rockdaddy22 — Sun, 21 Aug 2016 13:30:50 GMT

@Mary_M could you please take another look at this if you're not already working on it. Thank you 🙂

Re: No service

Shazia_K — Sun, 21 Aug 2016 14:15:43 GMT

@Xa,

I'm sorry about this, Mary will not be in the office before Tuesday morning, can you private message me the requested info?

Thanks,

Shazia

Re: No service

Xa — Sun, 21 Aug 2016 14:23:06 GMT

Shazia, Not sure how to send a private message. Should I just reply to the email notification? Thanks

Re: No service

Shazia_K — Sun, 21 Aug 2016 14:24:43 GMT

@Xa,

Click on this and learn how we can communicate in private