topic Re: Two Accounts in Get Support

Two Accounts

rogerrulez — Wed, 19 Apr 2023 00:34:08 GMT

I know awhile ago it was not possible to have two accounts under the same email address. Has that changed now or is it still the same where you have to have two email addresses ?

I have two accounts with Public Mobile and would like to be able to have them under one roof.

Re: Two Accounts

BKNS27 — Wed, 19 Apr 2023 00:35:48 GMT

@rogerrulez

Nothing has changed…only 1 email/1 account.

Re: Two Accounts

will13am — Wed, 19 Apr 2023 00:35:58 GMT

@rogerrulez , the old format still applies to the new online account portal, one email address, one line.

Re: Two Accounts

Vyas — Wed, 19 Apr 2023 01:22:17 GMT

hi help me my second public phone number. Thank you.

Re: Two Accounts

softech — Wed, 19 Apr 2023 01:34:28 GMT

@Vyas you have two accounts with PM and you setup two My Accounts and not sure what email address you used?

Maybe you can guess it. First try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

If you are unable to self reset the password, PM support will be able to help

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Two Accounts

computergeek541 — Wed, 19 Apr 2023 04:29:32 GMT

Re: Two Accounts

rogerrulez — Wed, 19 Apr 2023 11:33:52 GMT

When I click on that link it says"access denied".

Re: Two Accounts

rogerrulez — Wed, 19 Apr 2023 11:35:24 GMT

No, I know the email addressess associated with each account. My question is, is it now possible to combine the two account under one. Maybe I wasn't clear in my question. If so sorry about that.

Re: Two Accounts

rogerrulez — Wed, 19 Apr 2023 11:36:17 GMT

Thank you all for your replies.