topic Change name on profile in Get Support

Change name on profile

LexiL — Wed, 19 Apr 2023 04:54:42 GMT

I have been using my nickname in my account but now i need to change it to my real name so I can get my phone bill printed. I changed it on my account profile but the printed phone bill still has my nickname on it. Urgent help plz!

Re: Change name on profile

softech — Wed, 19 Apr 2023 02:02:13 GMT

@LexiL try again using Incognito mode and see if it works

The invoice you see does not include tax anyway and cannot really used it for anything official.

If you need proper invoice with tax and proper name, maybe open ticket with Pm support and also them to prepare

1. Please open ticket via Chatbot (requires access to My Account): click this Chatbot Ticket Link

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Change name on profile

HALIMACS — Wed, 19 Apr 2023 02:13:32 GMT

To be certain, @LexiL , did you approve the profile change by entering the 6-digit code sent via SMS or e-mail?

Try it again to be sure the change took effect.

Then clear cache and cookies and log in again.

Re: Change name on profile

BKNS27 — Wed, 19 Apr 2023 02:26:41 GMT

@LexiL

Refresh your browser page by clicking on the circular arrow.