topic Re: Data issue in Get Support

Data issue

zainreem — Tue, 18 Apr 2023 21:07:16 GMT

I am unable to use my data though I have data add ons. Please help!

Re: Data issue

dust2dust — Tue, 18 Apr 2023 21:09:52 GMT

Is data on on the phone? Do you use a data limiting setting on the phone? Click any little spinner refresh icons lower down on the main account page to make sure you're recent updated info.

Re: Data issue

zainreem — Tue, 18 Apr 2023 21:11:20 GMT

I tried everything! But my data isn't working:(

Re: Data issue

softech — Tue, 18 Apr 2023 21:13:00 GMT

@zainreem so, I guess data was working fine and just stopped working?

since PM site has some cache problem and might show you wrong info, you might want to check again using Incognito mode to confirm if you have any data left

if confirmed you do have data left, check if you have set up Mobile data limit on your phone if you have an Android, if it is enabled, disable it first and try

Also, try to change your Preferred network type or network mode to 3G in case your have some LTE issue in your area

if nothing works still, you might want to click Reset all networks and see if it helps. But please be aware that this will actually reset your saved wifi connections as well and you need to join them back after

Re: Data issue

zainreem — Tue, 18 Apr 2023 21:26:57 GMT

I just added one more data on. Still nothing works!! It's so frustrating 😭

Re: Data issue

softech — Tue, 18 Apr 2023 21:28:56 GMT

@zainreem are you on Android or iPhone??

and you tried changing the network type or Reset all networks??

Re: Data issue

zainreem — Tue, 18 Apr 2023 21:34:03 GMT

I'm on Android. I tried changing the network settings, nothing seems to work

Re: Data issue

dust2dust — Tue, 18 Apr 2023 21:36:32 GMT

Why did you buy data? After clicking those lower refresh icons did you see that you had used all of your plan data and that you had no more data add-ons?

Androids have a setting that lets you control how much data you can use. It gets confusing for here because this place is a 30 day cycle. Not monthly which is what the Android works on.

Re: Data issue

softech — Tue, 18 Apr 2023 21:39:26 GMT

@zainreem any chance you have data limit enabled?

Re: Data issue

zainreem — Tue, 18 Apr 2023 21:42:09 GMT

Data limit is off

Re: Data issue

zainreem — Tue, 18 Apr 2023 21:44:06 GMT

My account was showing i already had unused data ons. But I still bought one more data add on in hope that it would work! 😞

Re: Data issue

hairbag1 — Tue, 18 Apr 2023 21:45:00 GMT

@zainreem

can you log in to your account on a laptop and try this....

Re: Data issue

softech — Tue, 18 Apr 2023 21:45:15 GMT

@zainreem how long you have no data? just one day or longer?

what brand and model you phone?

Re: Data issue

dust2dust — Tue, 18 Apr 2023 21:52:14 GMT

What are those icons on the top bar?

Might you have a vpn running?

If your settings menu is anything like mine, go into settings, connections, mobile networks, network mode - and try that change to 3G or UMTS or HSPA that was suggested earlier. If you didn't already.

Re: Data issue

zainreem — Tue, 18 Apr 2023 22:10:24 GMT

Re: Data issue

zainreem — Tue, 18 Apr 2023 22:21:53 GMT

Re: Data issue

softech — Tue, 18 Apr 2023 22:22:02 GMT

@zainreem again, how long you have no data?

what model and brand your phone is??

Re: Data issue

zainreem — Tue, 18 Apr 2023 22:22:08 GMT

Re: Data issue

dust2dust — Tue, 18 Apr 2023 22:25:29 GMT

There we go. It's the APN. Are you able to add or edit those?

Change the preferred network type back to the one with LTE first.

Re: Data issue

zainreem — Tue, 18 Apr 2023 22:27:21 GMT

its been over a month. RealMe Narzo 50A