topic Re: payment in Get Support

payment

Steven96 — Tue, 18 Apr 2023 23:35:23 GMT

my voucher is not working

Re: payment

dust2dust — Tue, 18 Apr 2023 23:17:01 GMT

Are you using the 12 digit set of numbers identified by PIN#? Does the voucher say Public Mobile on it? Are you using the account to enter it? Or 611? Where did you buy it? Some stores have a stupid delay before it can actually be redeemed.

Re: payment

BKNS27 — Tue, 18 Apr 2023 23:23:28 GMT

@Steven96

Some voucher will take 24 hours to activate your service.

Just login to your account to confirm the voucher is added in to your account.

Re: payment

Steven96 — Wed, 19 Apr 2023 00:22:53 GMT

I dont know how to do that could i get help on the phone with someone on how to do that because this is my first time

Re: payment

hTideGnow — Wed, 19 Apr 2023 00:25:32 GMT

HI @Steven96 sorry, no phone support

but you can submit ticket with PM agent

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: payment

Steven96 — Wed, 19 Apr 2023 00:27:05 GMT

yep we did everything and we got the voucher at the gas station and its been a full 24 hours

Re: payment

Steven96 — Wed, 19 Apr 2023 00:27:49 GMT

And when we call *611 it says voicemails full and we cant talk to anyone

Re: payment

hTideGnow — Wed, 19 Apr 2023 00:30:42 GMT

HI @Steven96 *611 is not for voicemail, and it is not a support number either

*611 is for loading voucher

call again *611, then press 1 to make payment and 1 to load voucher, then follow the steps to enter the PIN

and if it does not work, submit ticket with agent, steps in my post above

Re: payment

maximum_gato — Wed, 19 Apr 2023 11:51:10 GMT

@Steven96

Call 611 or 1 855 4PUBLIC from another phone and enter your 10 digit phone #. This will give you your basic account info and the option to make a payment with a voucher (press "1") or a credit card on file (press "2" and you will need to enter your 4 digit account PIN # for card payments). After pressing "1" press "1" again and enter the 12 digit PIN # from your pm voucher. If you make a mistake inputting the PIN # you get a second chance to try again. If you mess it up a second time you will need to wait one full hour before trying again. You will be given a verbal confirmation when you successfully load your voucher amount. If you are suspended your account will automatically reactivate (as long as you have not suspended your account via lost/stolen in your self serve account.) You will also recieve a confirmation SMS text from 611 that "You have successfully added funds to your account."

For more info on vouchers and other alternative methods of payment please read the following thread and helpful links....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594

Welcome to the Public mobile Community! Stick around....read posts and threads, ask more questions, assign a solution to your query, bravo posts you learn from and share your experiences.....we are happy to help and share our knowledge with others. We've all been in your shoes at one point or another. 😀

Re: payment

Steven96 — Wed, 19 Apr 2023 21:06:38 GMT

yes but could i please get on the phone with someone

Re: payment

dust2dust — Wed, 19 Apr 2023 21:25:11 GMT

As already mentioned there is no live support to talk to.

Did you try again with 611? Or the toll free? Did you contact support using the methods mentioned earlier?

Re: payment

computergeek541 — Wed, 19 Apr 2023 21:25:17 GMT

@Steven96 wrote:
yes but could i please get on the phone with someone

Please use the ticketing processs. There isn't any phone number to call.

Re: payment

maximum_gato — Wed, 19 Apr 2023 22:34:52 GMT

@Steven96

We can "talk" you thru these things....we just type rather than actually talk. You you don't like the public aspect of the forum we can help thru by private messaging. But you need to supply more info same as on the phone we can't read you mind.

Re: payment

Steven96 — Fri, 21 Apr 2023 23:14:37 GMT

thank you so much the 1 855 4public worked! thank you for your help!