topic Re: New User in Get Support

New User

AnneMarie4 — Tue, 18 Apr 2023 22:07:17 GMT

I have no phone service. Just texting.

Re: New User

softech — Tue, 18 Apr 2023 21:59:53 GMT

@AnneMarie4 you just activated?

What model and brand of phone you have?

is the phone showing not connected to PM network at all?

try reboot the phone once more. If you have another phone, test the PM sim there

no worry if it does not work still, likely just sim provisioning issue, an easy fix for PM and you just need to open ticket with them:

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: New User

AnneMarie4 — Tue, 18 Apr 2023 22:06:45 GMT

I have a Samsung 10 Se

Re: New User

softech — Tue, 18 Apr 2023 22:09:21 GMT

@AnneMarie4 Samsung S10? if so, it will work here, you just need PM support to reprovision the sim card and it should be good

Re: New User

AnneMarie4 — Tue, 18 Apr 2023 23:34:54 GMT

Getting support with all the logins etc which trip me up is CRAZY! I am feeling "done" with the lack of support. Perhaps saving money isn't worth the hassle. Lol!

Re: New User

dust2dust — Tue, 18 Apr 2023 23:43:25 GMT

I haven't had much success using the login method either (after doing the community login). So use the 4 digit account pin option. If you can log in to your account and you don't remember the pin you set up then you can change it there.

Adding - is this an iphone? Are you "texting" while connected to wifi? Have a look at devicecheck.ca to rule that out too.