topic Re: Accidental US Roaming Addon x 2 in Get Support

Accidental US Roaming Addon x 2

MadelineSpringl — Tue, 18 Apr 2023 22:30:00 GMT

I accidentally purchased a US Roaming (talk and text), as well as a US Roaming (talk, text, and data). Can I remove the original talk and text I purchased and get my $ back?

Re: Accidental US Roaming Addon x 2

dust2dust — Tue, 18 Apr 2023 22:38:05 GMT

Only support can remove and credit your account for that.

Click on the chatbot (simon) link down below and start a chat and find your way to submit a ticket. Use the pin option to verify after you log in with your community account.

Re: Accidental US Roaming Addon x 2

Meow — Tue, 18 Apr 2023 22:57:53 GMT

Not a problem.

Contact agent, explain what you did and hope they will refund you.

To Contact CSA-agent there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+) Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private messaging might take longer.

Watch for envelope in top right corner of Community page. It will show Number of unread emails.