topic Re: Access to account in Get Support

Access to account

Caro73 — Tue, 18 Apr 2023 13:28:45 GMT

Stolen phone and forgot email so can't access my account

Re: Access to account

Handy1 — Tue, 18 Apr 2023 13:30:14 GMT

@Caro73

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Access to account

Dunkman — Tue, 18 Apr 2023 13:33:12 GMT

@Caro73

Customer service agent will usually take a few hours to respond.

You could check your various email accounts to see whether you find the Public mobile introductory email message when you first activated your account. Then try that email address.

If you forgot your password, you can try to reset.

https://myaccount.publicmobile.ca/en/forgot-password

Or you could try to reset your password by entering the various email addresses that you have access to.

Re: Access to account

softech — Tue, 18 Apr 2023 13:40:50 GMT

@Caro73 as advised above, you will need to open ticket with PM Support to help suspend the account first and gain access back to My Account

You likely need to buy a new phone and new sim card after (unless you found the phone 🙂 ) , here are some infos :

get a Public Mobile sim card from

local Telus or Koodo stores: https://publicmobile.ca/en/on/store-locator (call ahead and confirm availability )
Amazon.ca:
https://www.amazon.ca/gp/product/B07R6P5KBB/ref=ox_sc_act_title_1?smid=AD2L5SKHPCC6Q&psc=1 (Free Prime Shipping)
or
https://www.amazon.ca/Public-Mobile-Card-Unlocked-Phones/dp/B07R6P5KBB (Free non-Prime 1-2 weeks shipping)
PM online: https://www.publicmobile.ca/sim-card (Delivery could take anywhere from 5 days to 3 weeks)

Once you got the sim card, go to My Account from ONLY a desktop or laptop computer to request Change Sim card (please note that due to some glitches, accessing change sim care from mobile phone or tablet won't work)

After you logged in, unsuspend first if you have suspended your service earlier.

Then click Quick Links on the top right and select Change Sim card and follow the steps:

https://selfserve.publicmobile.ca/en/account/edit/your-account

And for your lost phone, maybe you can use the FindMy service to locate the phone and try a remote wipe

Apple: https://www.apple.com/ca/icloud/find-my/

(how to use: https://www.pcmag.com/how-to/find-a-lost-iphone)
Google: https://myaccount.google.com/find-your-phone

Samsung: https://findmymobile.samsung.com/

(how to use: https://www.pcmag.com/how-to/how-to-find-a-lost-android-phone)

Re: Access to account

mimmo — Tue, 18 Apr 2023 13:54:41 GMT

Have you tried the lost password option trying all the email address you have?

or looked through all your email accounts for the pm welcome message?