topic Re: Can't Log in in Get Support

Can't Log in

tobias-h — Mon, 17 Apr 2023 23:50:41 GMT

Could someone help me log into my account?

Re: Can't Log in

softech — Sun, 07 May 2023 18:07:05 GMT

@tobias-h login name is the email address. do you recall which email address you used for activation?

First try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

If you are unable to find the email address used or self reset the password, PM support will be able to help

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

First type "Forgot log in Information", then click "Contact Us", then click "Click here to submit a ticket ↗ "
Next, enter your Community login, then select "Self-Serve Password Reset" and click "Next". and follow the steps

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Can't Log in

maximum_gato — Mon, 17 Apr 2023 23:59:23 GMT

@tobias-h

What's the issue? Are you using a laptop or desktop? Mobile devices are not well liked by the website. And yes we all see the irony of in that....? Lol....

Re: Can't Log in

LitlLdy — Tue, 18 Apr 2023 01:01:17 GMT

@tobias-h wrote:
Could someone help me log into my account?

@tobias-h , are you getting error messages when trying to log in to your account? If so try using your browser in private or incognito mode to log in to your account.

We need a little more info on why you’re not able to log in please.

Re: Can't Log in

maximum_gato — Tue, 18 Apr 2023 04:01:32 GMT

@tobias-h

If you have not logged into your self serve in more than 90 days you will get an error message trying to log in from a mobile device. You will also be unable to recieve the 2FA verification code via email despite the amount of times you try....? Using a laptop or desktop will not only allow you to recieve the 2FA code but if you know your login credentials it will prevent the error message and allow you to login.

Unless you have gone 90 days without active service and your account has been canceled and deactivated. Try calling 621 or 1 855 4PUBLIC and enter your 10 digit phone number and see if you get your basic account details or a message telling you they cannot locate your phone number. The latter not being what you want to hear.