topic payment in Get Support

payment

Gopher1 — Mon, 17 Apr 2023 18:30:05 GMT

I have been overcharged for the second time in 2 months

. please make a edit adjustment

Re: payment

softech — Mon, 17 Apr 2023 18:32:27 GMT

@Gopher1 can you give me details about how that happened? Are you on the $55 plan with $20 discount? or different one? Or how much overcharged?

just a reminder, PM will charge you tax on top of the plan price. So, while a plan might show $25, PM will charge $25+tax on your credit card

Re: payment

hTideGnow — Mon, 17 Apr 2023 18:34:02 GMT

HI @Gopher1 overcharged or duplicated charge?

2 months in a row? did you do anything last month?

if you need PM agent to look into it, please submit ticket at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: payment

laurabridgland — Mon, 17 Apr 2023 19:42:25 GMT

Did you check your account status? Did you confirm your plan? Have you checked your payment history?