topic Re: SIM card order in Get Support

SIM card order

NipunaRR — Mon, 17 Apr 2023 15:54:19 GMT

I have ordered 2 SIM cards last week. Apart from the order confirmation, I have not recieved any updates regarding the delivery.

How can I get an update on this or track the order?

Thanks.

Re: SIM card order

Handy1 — Mon, 17 Apr 2023 15:55:07 GMT

@NipunaRR

SIM. Card can take up to 3 weeks to arrive , if you need one sooner try calling local Telus Koodo stores for in person pick up .otherwise reach out to support for a status up date for when it shipped and when you can expect it

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: SIM card order

Yummy — Mon, 17 Apr 2023 16:07:39 GMT

PM does not provide any updates regarding SIM orders.

It is send by Canada Post and it could take 2-3 weeks to receive. Some customers experienced even longer wait time.

Re: SIM card order

hTideGnow — Mon, 17 Apr 2023 16:13:45 GMT

HI @NipunaRR no way to check order. it is sent via Canada post

you can submit ticket with CS agent, they would check and if sent long time ago, they would offer to reimburse you the cost for you to buy in person or to send you another one