topic Re: Not accepting Visa Debit in Get Support

Not accepting Visa Debit

Riot2092 — Sun, 16 Apr 2023 23:14:12 GMT

I am helping my sister switch to Public Mobile, and everything has been going great up till payment, we put all the information from her Visa Debit and it keeps telling us

(We we're not able to process your payment. Make sure all information is correct or try again with a different card)

But my account accepts visa debit just fine. She called her bank and it's not on their end. We also are trying to transfer her old number. How do we fix this?

Re: Not accepting Visa Debit

Yummy — Sun, 16 Apr 2023 23:17:53 GMT

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Not accepting Visa Debit

zlocalize — Sun, 16 Apr 2023 23:45:08 GMT

Make sure it's a credit card instead of a Visa Debit card.

Re: Not accepting Visa Debit

Riot2092 — Sun, 16 Apr 2023 23:47:21 GMT

I was using a computer. I will have to try another browser. I even tried me card and it wasn't accepted. I hope to figure this out soon

Re: Not accepting Visa Debit

Riot2092 — Sun, 16 Apr 2023 23:50:00 GMT

I've used my visa debit, to make payments just fine before.

Re: Not accepting Visa Debit

softech — Mon, 17 Apr 2023 00:11:59 GMT

@Riot2092 Visa debit is definitely an acceptable payment method, make sure it is issued by Canadian or US banks.

Try using Incognito mode and see if it works

If not, you might need to wait a full hour to try again

Re: Not accepting Visa Debit

Riot2092 — Mon, 17 Apr 2023 02:16:29 GMT

I tried the incognito mode and it worked! Thank you!