topic transfer number request from virgin mobile. They cancelled the request. Please send another request in Get Support

transfer number request from virgin mobile. They cancelled the request. Please send another request

gjosnoeks — Sun, 16 Apr 2023 22:27:12 GMT

~~@ Moderator_Team1~~ virgin mobile has cancelled your request to transfer my mobile phone number. Please send another request

edited by computergeek541: Moderator_Team1 isn't a moderator

softech — Sun, 16 Apr 2023 22:09:20 GMT

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right.

however, do you need to confirm why Virigin cancelled your request? I think you should sort it out before you call the porting team

HALIMACS — Sun, 16 Apr 2023 22:17:17 GMT

Bear in mind that the username you have tagged IS NOT affiliated with any Public Mobile staff.

Only username CS_Agent and users with the small PM moniker after their usernames are PM staff.

Now, to be certain, are you moving HERE, or moving THERE?

To re-initiate the port, try this link and let them know what you need to do: