topic Re: Activation in Get Support

Activation

Ewsheppard — Sun, 16 Apr 2023 20:55:08 GMT

When trying to activate with public and retain my old number from my previous provider it say I do not have a valid Canadian number

Re: Activation

softech — Sun, 16 Apr 2023 19:32:35 GMT

@Ewsheppard this error usually means the number was entered earlier already. Did you try activate once, got problem and then re-attempted a second time?

If so, first check your credit card and confirm if PM charged you yet.

Also, you need to message PM support to get the earlier attempt cleared up before you can try active again

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Activation

hTideGnow — Sun, 16 Apr 2023 19:38:10 GMT

Hi @Ewsheppard

are you porting from Koodo?

if you are with Koodi prepaid plan, you have to activate with a new number first. Omce the activation is completed, you will then need to submit ticket with CS agent and ask them help to port from your Koodo Prepaid account

Re: Activation

HALIMACS — Sun, 16 Apr 2023 20:27:18 GMT

Though unlikely, @Ewsheppard , check below to confirm that your number can be ported here.

Some can't. Don't get caught up by the reference to Koodo in this checker, if it can be ported there, it can be ported here. TELUS - Koodo - Public are all under TELUS umbrella.

Check Eligibility to Move