topic Issues receiving calls from certain numbers in Get Support

Issues receiving calls from certain numbers

Kailee — Sun, 16 Apr 2023 18:46:07 GMT

As soon as I switched to public mobile I could not receive calls from my husband. And I have a friend I cannot receive texts or calls from. How do I rectify this?

Re: Issues receiving calls from certain numbers

softech — Sun, 16 Apr 2023 18:50:05 GMT

@Kailee you sure you can receive calls from others and just not your husband? Please confirm if you can receive incoming calls from others. If you cannot receive incoming calls at all, it will be an indication that porting was not completed

if just not getting calls from your husband and you are getting other calls, may I know which provider your husband is using.? and how long you joined PM?

Re: Issues receiving calls from certain numbers

HALIMACS — Sun, 16 Apr 2023 21:01:21 GMT

@Kailee

When moving here (presume very recently?), did you respond "YES" to the port authorization text within 90 minutes leaving your old provider SIM card in the device to reply?

If not, you could have a stuck or incomplete port.

IF the problem persists, contact the support agents:

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.