topic Re: I cannot text you in Get Support

I cannot text you

Jencho — Tue, 04 Jan 2022 20:04:44 GMT

Dec 6, 2017

I have activated the sim card

I tried to change my temporary number to my number from other provider but

when I log in this was the comment

Sorry, your login attempt failed. Please try again.

How do I fix it?

Re: I cannot text you

will13am — Wed, 06 Dec 2017 20:30:33 GMT

@Jencho, some customers have experienced issues with getting into the self serve portal. Based on user experience, this problem is often solvable using a different browser. Try chrome with incognito mode, this has a high success rate.

Re: I cannot text you

mimmo — Wed, 06 Dec 2017 20:39:18 GMT

If that does not work message the mods and they will look into it.

Contact the Moderator_Team by clicking here.

In your message include:
- account email address , pin number if possible
- PM phone number
- explanation of what is happening or a link to this thread
- if its a porting issue include your sim number, old account name and account number

Re: I cannot text you

Jencho — Fri, 08 Dec 2017 06:14:38 GMT

I tried incognito I still cannot login into public mobile

Re: I cannot text you

Jencho — Fri, 08 Dec 2017 06:16:05 GMT

I contacted the Moderator, the moderator very professional and they are still working on it.

Thanks for suggestion

Re: I cannot text you

Jencho — Thu, 14 Dec 2017 11:20:58 GMT

Waste of my money it's about 8 days my son cannot get into public mobile with his email.

waste of time and money

have to get legal advice to get money back and will contact CRTC.

Re: I cannot text you

Mary_M — Thu, 14 Dec 2017 17:20:27 GMT

Hey @Jencho,

I'll be send you a message shortly! Rest assured that we'll get this fixed for you!

Mary

Re: I cannot text you

Jencho — Tue, 06 Mar 2018 16:26:59 GMT

Thanks for the help