topic Re: iMessage support in Get Support

iMessage support

Cara35 — Sat, 15 Apr 2023 20:07:08 GMT

I can’t send iMessages without wifi. I have data

Re: iMessage support

softech — Sat, 15 Apr 2023 20:11:17 GMT

@Cara35 My Account site has cache issue, login again using Incognito mode and confirm if you have data left

Also, check Cellular data page to confirm data is allowed

Re: iMessage support

Cara35 — Sat, 15 Apr 2023 20:10:45 GMT

My account says I have data

Re: iMessage support

softech — Sat, 15 Apr 2023 20:13:47 GMT

@Cara35 check the Culluar data page on your phone to confirm iMessage is toggle on, allowing it to access mobile data (check my screenshot above)

and you can use mobile data with other apps??

Re: iMessage support

Cara35 — Sat, 15 Apr 2023 20:14:14 GMT

There isn’t a toggle in my cellular for messages

Re: iMessage support

Cara35 — Sat, 15 Apr 2023 20:15:04 GMT

Cellular data is on

Re: iMessage support

Cara35 — Sat, 15 Apr 2023 20:15:32 GMT

Re: iMessage support

softech — Sat, 15 Apr 2023 20:16:31 GMT

@Cara35 hope this help, check the one with the solution of the issue

https://discussions.apple.com/thread/252532803

Re: iMessage support

Cara35 — Sat, 15 Apr 2023 20:34:08 GMT

Re: iMessage support

Camera4617 — Sat, 15 Apr 2023 20:23:43 GMT

@Cara35 Let's ignore iMessage for a sec, does your data work at all? Try some other app, or browser..

Re: iMessage support

softech — Sat, 15 Apr 2023 20:32:26 GMT

@Cara35 remove your screenshot, it shows your number, we don't need to see that

and your other app can use me mobile data ?? Safari?

Re: iMessage support

softech — Sat, 15 Apr 2023 20:35:12 GMT

@Cara35

go back to the Cellular page, check

System Services > Messaging Services

the message toggle is there

Re: iMessage support

computergeek541 — Sat, 15 Apr 2023 20:35:21 GMT

@softech wrote:
@Cara35 remove your screenshot, it shows your number, we don't need to see that

and your other app can use me mobile data ?? Safari?

It's been removed from this thread but still needs to be removed from the Community account. Unfortunately,Cara35 needs to do that part.

iMessage

Cara35 — Sat, 15 Apr 2023 20:43:02 GMT

Was on a thread but don’t know how do delete pic with my number on it but can’t reply to that thread anymore. New to this whole community thing. Sorry.

Re: iMessage support

Cara35 — Sat, 15 Apr 2023 20:43:31 GMT

How do I do that

Re: iMessage support

Cara35 — Sat, 15 Apr 2023 20:45:20 GMT

I went to look for my pic with my number on it and can’t find it.

Re: iMessage support

computergeek541 — Sat, 15 Apr 2023 20:47:01 GMT

@Cara35 wrote:
How do I do that

Click on your avatar symbol in the top right and go to My Profile. for My Photos, open View All. Put mark i the box on top of the picture. Click on Image Options and Delete All Checked Images.

Re: iMessage support

Cara35 — Sat, 15 Apr 2023 20:50:08 GMT

there’s no options in my photos to delete any

Re: iMessage support

softech — Sat, 15 Apr 2023 20:51:47 GMT

@Cara35 from here

https://productioncommunity.publicmobile.ca/t5/media/gallerypage/user-id/109948/tab/all

hover mouse to tip right if each pic and there should be a X to delete

Re: iMessage support

computergeek541 — Sat, 15 Apr 2023 20:53:38 GMT

@Cara35 wrote:
there’s no options in my photos to delete any

Which web browser are you using? I've looked both on a PC in Microsoft Edge and on a phone using Chome for Android (both in mobile and desktiop view). The instructions worth for both of those browsers.