topic Bill suspend in Get Support

Bill suspend

Marioblasedsouz — Sat, 15 Apr 2023 18:31:35 GMT

I am out of the country for 1 month I would like to know if I can suspend the billing for that period.

Thank you

Re: Bill suspend

hTideGnow — Sat, 15 Apr 2023 18:34:46 GMT

yes, you can. But you can only suspend between end of your current cycle and the day you return ( you don't save money by suspending middle of your current cycle)

You can prepare ahead to start the suspension starting from end of this cycle by login to My Account, go to Payment page, manage payment and disable Pre-authorized payments

Re: Bill suspend

dust2dust — Sat, 15 Apr 2023 18:34:29 GMT

Sure. Either turn off autopay or use the lost/stolen function if you have a balance that covers a renewal. Then when you come back you'll need to make a manual payment.

It only stops the renewal. There's no pro-rating on unused time.