topic Re: Double paid data add-on in Get Support

Double paid data add-on

corrio — Sat, 15 Apr 2023 07:41:18 GMT

I recently added on some data and it didn't work, I ended up adding it again and realize that I actually did pay twice. Am I out of luck or is there a way to get a credit back on my acct?

Re: Double paid data add-on

softech — Sat, 15 Apr 2023 09:32:13 GMT

@corrio Fiest, please confirm on both your credit card and My Account's Payment history that you did pay twice.

If you did, open ticket with PM support and they will likely be able to reverse one of the transactions

1. Please open ticket via Chatbot (requires access to My Account): click this Chatbot Ticket Link

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Double paid data add-on

corrio — Sat, 15 Apr 2023 17:15:05 GMT

Thank you! I will do that!

Re: Double paid data add-on

dust2dust — Sat, 15 Apr 2023 17:18:08 GMT

You could also just keep the doubled data. Do you see it say twice the amount of data?