topic Re: Outgoing not working in Get Support

Outgoing not working

bvrinda — Sat, 15 Apr 2023 16:20:17 GMT

I recently upgraded my PM plan, which will become active next week.

Meanwhile I keep losing my outgoing service, is this related to plan change?

Everytime I try making a call, the message immediately displays that call has ended and number not valid. I have tried the airplane mode switch on and off, then I tried restarting my phone. Initially it worked but now it doesn't seem to work.

Could anyone help me with this please? If it is not going to resolve, I will have to change my service from tomorrow. I don't want to pay for a service that doesn't work.

Re: Outgoing not working

softech — Sat, 15 Apr 2023 16:22:42 GMT

@bvrinda should have nothing to do with the scheduled plan change

try to make calls by putting 1 i front of the 10 digits

Re: Outgoing not working

hairbag1 — Sat, 15 Apr 2023 16:23:18 GMT

@bvrinda

perhaps a local network problem...can you move around to test. Maybe go to other side of town. Let us know.

Re: Outgoing not working

Meow — Sat, 15 Apr 2023 16:36:33 GMT

Nothing to do with your plan change.

It could be minor service outage in your area.

How about SMS/Internet? Do you have those services without issues?

Re: Outgoing not working

bvrinda — Sun, 16 Apr 2023 01:29:56 GMT

tried all of these above mentioned things, if it is a network outage in the area, is there a solution?

Re: Outgoing not working

softech — Sun, 16 Apr 2023 01:33:18 GMT

@bvrinda

Try to enable VoLTE and see if it helps

iPhone: Settings->Cellular->Cellular Data Options->Voice & Data, enable 4G or LTE there

Pixel: Settings->Network and Internet->Internet, click on the settings icon besides SIM 1, turn on 4G calling there

Samsung/ Other Android: Settings->Connection->Mobile Data, enable VoLTE there

If that does not help, open ticket with PM support and have them to confirm on the system if any account issue or outage:

1. Please open ticket via Chatbot (requires access to My Account): click this Chatbot Ticket Link

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Outgoing not working

bvrinda — Sun, 16 Apr 2023 01:38:27 GMT

Does public mobile run on telus or bell or is it both the same?

Re: Outgoing not working

softech — Sun, 16 Apr 2023 01:40:28 GMT

@bvrinda PM networks uses Telus and Bell towers

However, on your phone's network selection, you should only choose Public Mobile. There are times that choosing Telus would work too but I suggest you just try it , and if it does not work, you should change it back to Public Mobile

So, you enabled VoLTE and tested? does it work?