topic Re: Auto payment and changing credit card information in Get Support

Auto payment and changing credit card information

Maryamjangravi — Sat, 15 Apr 2023 15:24:45 GMT

Hello all

my payment was an auto payment and the due date is today but I realized that my card information has changed so I went to my account and I corrected all information but my account was already suspended and just there is the option to pay by myself, but the problem is all my rewardss which are $4 of loyalty and authorized payment is not included. As I said the due date is today, so still they can running a payment. I am confused. What should I do?

Re: Auto payment and changing credit card information

BKNS27 — Sat, 15 Apr 2023 15:41:50 GMT

@Maryamjangravi

If your renewal date is on the night before and phone service is still working. Just ignore notice, everyone gets this notice until the system process to your next month payment.

Re: Auto payment and changing credit card information

dust2dust — Sat, 15 Apr 2023 15:44:35 GMT

There is only one autopay attempt. If it fails then you have to make a manual payment.

Check your payment history. The rewards seem to be paid in at a much earlier time than not long ago.

Click on any little spinner refresh icons lower down to be sure you're seeing up to date information. Sometimes that suspended notice stays up after renewal even when the services are working.

Re: Auto payment and changing credit card information

Maryamjangravi — Sat, 15 Apr 2023 15:47:24 GMT

No, my service is not working

Re: Auto payment and changing credit card information

Maryamjangravi — Sat, 15 Apr 2023 15:50:06 GMT

my service is not working, so I should pay , right?

Re: Auto payment and changing credit card information

softech — Sat, 15 Apr 2023 15:51:40 GMT

@Maryamjangravi pay manually to resume service first. Chexk Available fund, you should have some amount there as PM will apply the rewards first.

Re: Auto payment and changing credit card information

Maryamjangravi — Sat, 15 Apr 2023 15:56:34 GMT

it seems I have to pay it manually, thanks

Re: Auto payment and changing credit card information

hairbag1 — Sat, 15 Apr 2023 16:03:42 GMT

@Maryamjangravi

use your cell phone and dial 611 to get info on when is next renewal due.

Using 611, you can also pay for next renewal using your credit card...you'll need to know your PM pin number though.

Re: Auto payment and changing credit card information

Maryamjangravi — Sat, 15 Apr 2023 16:05:25 GMT

👍thanks