topic Info has been hacked in Get Support

Info has been hacked

Amandarose — Sat, 15 Apr 2023 15:22:50 GMT

My credit card info was hacked. It seems like it happened through this account as my payment this month did not go through even though the money was available…this is the only account i use this specific card for….i did end up setting up a new card because i did not realize at the time what had happened…i thought it was just an expiry date issue…I am wondering if there have been issues and if someone would please get back to me on this. I am going to the bank today to report it as well.

Re: Info has been hacked

LitlLdy — Sat, 15 Apr 2023 15:57:39 GMT

@Amandarose wrote:
My credit card info was hacked. It seems like it happened through this account as my payment this month did not go through even though the money was available…this is the only account i use this specific card for….i did end up setting up a new card because i did not realize at the time what had happened…i thought it was just an expiry date issue…I am wondering if there have been issues and if someone would please get back to me on this. I am going to the bank today to report it as well.

@Amandarose , what do you mean by your credit card info was hacked? Are there unauthorized charges on your credit card? We need more information on what you mean!

Autopay fails & quite often for some of us! Nothing is fool proof. I always add funds to my account before my payment is due. I never rely on autopay to pay for it. I need working phone service at all times so I can’t leave room for mistakes of my service being shut off! Public Mobile has enough issues as it is!

Edit: Also, this is a public / open online forum that you’re posting on where customers just like you help each other out by answering questions. We help when we’re able to but we don’t work for Public Mobile. If you feel that your account has been compromised please send a support ticket right away to a Public Mobile CSA for help!

Get help with your service or account by starting a conversation with the virtual assistant, SIMon. It can help you submit a ticket to the Customer Support Agents. Click here to get started and type Customer Support Agent, then select Contact Us, then select the topic that matches your request.

Alternatively, you can send a private message to Customer Support Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Info has been hacked

hairbag1 — Sat, 15 Apr 2023 15:53:36 GMT

@Amandarose

so what makes you suspect your credit card info was "hacked" ?

On rare occasions...Autopay does fail. You can log in on a laptop but first click Incognito mode. To Reactivate a suspended acct, you can manually add $$ to Available Funds if your PM account is suspended.

You can dial 611 to make payment to your PM acct as well..you'll need to remember your PM pin number.

As long as you have a valid credit card or debit card set to Autopay, your plan should renew successfully...but it's been known to fail (rarely).

When your account goes through the renewal process, it'll show as Suspended the night before renewal occurs...but the phone will still work just fine. In the morning all will be well again.

Re: Info has been hacked

softech — Sat, 15 Apr 2023 15:56:58 GMT

@Amandarose if you think your account was hacked just because PM's Pre-authorized payments failed, then no worry. Pre-authorized failed occasionally and it is fully PM's system issue, no worry

Re: Info has been hacked

Amandarose — Sat, 15 Apr 2023 16:00:33 GMT

It is not just because of that there are also charges on that card i dod not make…it all kind happened at the same time

Re: Info has been hacked

hycm53 — Sat, 15 Apr 2023 17:14:31 GMT

@Amandarose Your payment didn't go through this month that doesn't meant your credit card info has hacked!

1. Login your PM account by using computer not mobile and private mode to check payment history.

2. If you worry about your credit card info being hacked, check your credit card transaction history from your credit card company.

Re: Info has been hacked

Amandarose — Sat, 15 Apr 2023 17:20:19 GMT

I did all of this already my phone os up and running fine. My concern is that i think that whomever got my number got it from your system as i never use the card and your the only one whom i use it for