topic Re: US Roaming Add On in Get Support

US Roaming Add On

jt58 — Tue, 18 Apr 2023 13:39:35 GMT

I successfully used one 15 day period. It has now finished. I have a receipt for another 15 day period but in my account it just seems to have added a credit to my account and has not activated? Thoughts?

Re: US Roaming Add On

softech — Fri, 14 Apr 2023 16:29:41 GMT

@jt58 Yes, re-buy the same roaming take a bit of "effort" 😞

Tehcnically, you need to wait 24 hours before re-buy the exact same roaming addon. Understand you likely need it now , so, you will need to open ticket with PM support to have them to make the manual purchase for you on the system (using the money you already loaded)

1. Please open ticket via Chatbot (requires access to My Account): click this Chatbot Ticket Link

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: US Roaming Add On

hairbag1 — Fri, 14 Apr 2023 16:30:56 GMT

@jt58

it's usually a good practice to let 24 hours elapse before re-buying the same roaming add-on.

Send a message to CSA for their help to activate your purchase.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: US Roaming Add On

HALIMACS — Fri, 14 Apr 2023 16:36:29 GMT

Anyone know (exactly) why public mobile institutes such a ridiculous practice with respect to rebuying the same US roaming add on?

It seems strange to me, but must have something to do with some outdated agreement with the US networks for roaming.

Either that or it’s just another glitch around this place.

Re: US Roaming Add On

hTideGnow — Fri, 14 Apr 2023 16:37:37 GMT

HI @jt58 you can open ticket with PM CS agent for help to buy the same US addon

Or a quick trick is to buy a different one if it works. For example, if you got the Bundle for Talk/Text/Data , you can buy the Data roaming only without waiting for PM agent's help

Re: US Roaming Add On

dust2dust — Fri, 14 Apr 2023 16:46:29 GMT

Or the other bundle. But only when the original day counter is 0/15.

Re: US Roaming Add On

DennyCrane — Fri, 14 Apr 2023 21:50:12 GMT

I think it's just an unintended consequence of the system blocking you from buying the same add-on twice. I suspect the roaming addon doesn't fall off until 24 hours after it expired. It's better than the alternative of people doubling up unintentionally.

I agree it's a terrible design, but I'm quite certain it's not intentional. When I've needed a quicker renewal I've had good success having CS add it for me quite quickly. Also on the old 10 day passes I used to alternate between the Text/Talk $15 bundle and individual Text ($8) and Talk ($8) bundles. Much easier for the sake of an extra $1. Now that's not an option though, as the offering is more limited (but better value) with the 15 day add-on's.