topic Re: Internet access in Get Support

Internet access

Edwin3 — Fri, 14 Apr 2023 19:34:04 GMT

Hello, I have plenty of data but can't add access the internet or LTE when away on from home. Any idea on how to access the internet,?

Re: Internet access

hTideGnow — Fri, 14 Apr 2023 19:36:12 GMT

HI @Edwin3 make sure mobile data is turned on

Re: Internet access

softech — Fri, 14 Apr 2023 19:36:15 GMT

@Edwin3 Your data ever work before? It just stopped working or it never work?

What kind of phone is that ? brand and model?

if it is an iPhone , check Carrier profile, make sure it is updated

if it is Android, it could be APN. But start with clicking Reset all networks

Re: Internet access

Edwin3 — Fri, 14 Apr 2023 19:39:32 GMT

Sorry I messed by accepting as solution.

I have an I-phone.

How do I updat ethe Carrier Profile?

Re: Internet access

softech — Fri, 14 Apr 2023 19:45:37 GMT

@Edwin3 no worry, you can go back and click Not the solution

For carrier update

Tap Settings > General > About.
Follow the onscreen instructions to install your carrier update.

and an important question, did data with PM network ever work on your phone??

Re: Internet access

hTideGnow — Fri, 14 Apr 2023 19:46:48 GMT

@Edwin3 wrote:
Sorry I messed by accepting as solution.

I have an I-phone.

How do I updat ethe Carrier Profile?

Hi @Edwin3

For carrier update:

1. Make sure your iPhone is connected to a Wi-Fi or cellular network.

2. Open your phone's Settings app, tap General, and then tap About.

3. Scroll down to Carrier. Next to Carrier, if a new update is available, you'll see an option to perform this update. Otherwise, you'll simply be shown the currently installed settings or carrier version number.

Re: Internet access

acdcmj — Fri, 14 Apr 2023 21:56:16 GMT

I had problems with my data a couple of days ago. It seemed to be ok the next morning but I had to power off my iphone & start it up again for the data to work. Try shutting off your phone & turning it on again to see if your data works.