topic Re: Cannot use Data in Get Support

Cannot use Data

JulieBui — Fri, 14 Apr 2023 18:12:44 GMT

Hi, Can you please help?

I cannot access The internet although my data is full.

Re: Cannot use Data

softech — Fri, 14 Apr 2023 18:17:28 GMT

@JulieBui PM's My Account have some cache issue and you could be seeing old cached info. Plase login to My Account using Incognito mode once more and confirm the amount of data left

if you still have data, check if you have any data limit enabled on your phone, disable it

Or, try your phone in different area just in case it is just a local network issue

Re: Cannot use Data

dust2dust — Fri, 14 Apr 2023 18:17:36 GMT

Did it used to work here? Do you have a data consumption setting on the phone? Is the data turned on? Click on any little spinner refresh icons lower down in your account to make sure you have data left.

Re: Cannot use Data

hTideGnow — Fri, 14 Apr 2023 19:12:53 GMT

HI @JulieBui did you try your sim in another phone?

or try to click Reset All Networks, it will update the APN and fixes the data problem