topic Re: My Cell Number has another subscriber in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Cell-Number-has-another-subscriber/m-p/970919#M673046 <P>Thank you!</P> Fri, 14 Apr 2023 15:50:00 GMT sroddah 2023-04-14T15:50:00Z My Cell Number has another subscriber https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Cell-Number-has-another-subscriber/m-p/970913#M673041 <P>Please be informed that I bought SIM card one week before, and picked a cell number from your public mobile website to activate the SIM. I have found that someone has been using the same number for a long period of time.&nbsp;</P><P>&nbsp;</P><P>Why did it happen and How would I correct it?</P> Fri, 14 Apr 2023 20:39:29 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Cell-Number-has-another-subscriber/m-p/970913#M673041 sroddah 2023-04-14T20:39:29Z Re: My Cell Number has another subscriber https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Cell-Number-has-another-subscriber/m-p/970914#M673042 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/284680">@sroddah</a>&nbsp; &nbsp;sorry, it is a "famous glitch" Telus system has.&nbsp; it will somehow give you a number that already owned by another person&nbsp; <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span>&nbsp; Not good</P><P>&nbsp;</P><P>Since you are the late comer, you have no choice but to pick another number.&nbsp;&nbsp;</P><P>Just login to My Account, go to Profile page and click Change Phone number and pick a better one</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="https://selfserve.publicmobile.ca/en/account/edit/your-account" style="width: 400px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/70793i4E8B2D97163380B0/image-size/medium?v=v2&amp;px=400" role="button" title="E2-ChangePhoneNum.jpg" alt="https://selfserve.publicmobile.ca/en/account/edit/your-account" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">https://selfserve.publicmobile.ca/en/account/edit/your-account</span></span></P> Fri, 14 Apr 2023 15:42:37 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Cell-Number-has-another-subscriber/m-p/970914#M673042 softech 2023-04-14T15:42:37Z Re: My Cell Number has another subscriber https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Cell-Number-has-another-subscriber/m-p/970915#M673043 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/284680">@sroddah</a>&nbsp;</P><P>mistakes happen. I'd suggest you use a laptop to log in to your account (but first use incognito mode)...then change your number. Pick a new number form the options available.</P><P>&nbsp;</P><P>added..</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="number.png"><img src="https://productioncommunity.publicmobile.ca/skins/images/75B0E2FCFC0DEFCD0BE1BD681BA17100/responsive_peak/images/image_not_found.png" alt="number.png" /></span></P><P>&nbsp;</P> Fri, 14 Apr 2023 15:51:18 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Cell-Number-has-another-subscriber/m-p/970915#M673043 hairbag1 2023-04-14T15:51:18Z Re: My Cell Number has another subscriber https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Cell-Number-has-another-subscriber/m-p/970919#M673046 <P>Thank you!</P> Fri, 14 Apr 2023 15:50:00 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Cell-Number-has-another-subscriber/m-p/970919#M673046 sroddah 2023-04-14T15:50:00Z