topic Re: Cannot reactivate my payment in Get Support

Cannot reactivate my payment

melnykalyssa — Fri, 14 Apr 2023 13:40:02 GMT

I cannot access my account (cannot find my username) to reactivate my payment.. Any suggestions?

Re: Cannot reactivate my payment

softech — Fri, 14 Apr 2023 13:42:36 GMT

@melnykalyssa how long you have your plan suspended? If over 90 days, the account would have been permanently closed

If less than 90 days of suspension, just try reset the password

First try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

If you are unable to self reset the password, PM support will be able to help

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Cannot reactivate my payment

BKNS27 — Fri, 14 Apr 2023 13:43:12 GMT

@melnykalyssa

Your user name is your registered email address. Login with it and click on Forgot Password.

Re: Cannot reactivate my payment

hTideGnow — Fri, 14 Apr 2023 13:45:46 GMT

HI @melnykalyssa login to My account would be an email address, please try it. If it is just password, you can reset the password yourself

or if you really cannot find the username (email) or password, then submit ticket to CS agent at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437