topic Re: Help in Get Support

Re: Transferring or Changing your Phone Number

Baird1972 — Tue, 04 Jan 2022 09:58:34 GMT

How do I get in touch with public mobile I need a number

Re: Transferring or Changing your Phone Number

esjliv — Mon, 13 Dec 2021 01:44:40 GMT

@Baird1972 wrote:
How do I get in touch with public mobile I need a number

@Baird1972 - sorry there is no phone number to call.

All supports is online.

Two ways to contact Customer Support is found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-a-moderator

Is there something you may want to share or inquire about here? Someone may be able to help.

Help

Baird1972 — Mon, 13 Dec 2021 01:45:19 GMT

I switched to public mobile and my phone don't work now so how can I reach them looking for a number

Re: Transferring or Changing your Phone Number

softech — Mon, 13 Dec 2021 01:46:30 GMT

@Baird1972 All support are online here.

you have to either open a ticket with PM here and wait for their reply.

Or it might be quicker if you don't mind to share your issues. Some of us might be able to share some workarounds to resolve your issue

Re: Help

HALIMACS — Mon, 13 Dec 2021 01:51:11 GMT

@Baird1972

Try:

rebooting the phone,
toggling airplane mode on and off
resetting network connections,
removing SIM card and then reinserting it

If you completed the activation process and the amount was charged to your payment card, it could just be a matter of time.

EDIT: during the porting process, did you leave the old provider SIM card in your device to respond "yes" to authorize the port?

Re: Help

softech — Mon, 13 Dec 2021 01:51:00 GMT

@Baird1972 did you request porting in of the number?

what is not working?

do you see the phone shows that it connect to the network at all? Any error like SIM not provisioned, No Network?

Can you make outgoing calls?

Can you receive incoming calls?

is Mobile data working?

can you provide us more info?

Re: Help

Dunkman — Mon, 13 Dec 2021 01:51:36 GMT

@Baird1972

Is anything working? Were you charged for your activation? Are you able to access your self service account? Are you able to call or text out? Unable to receive? More details would be helpful.

There is no phone number for customer service. Public mobile customer service is online, ticketing and messaging system.

Re: Help

esjliv — Mon, 13 Dec 2021 01:51:49 GMT

@Baird1972 wrote:
I switched to public mobile and my phone don't work now so how can I reach them looking for a number

@Baird1972

Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

Did you port a number over to Public Mobile?

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

OR, did you activate with a new number?

Sorry, there is no phone number to call. All supports is online.

Two ways to contact Customer Support is found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-a-moderator

Re: Help

HALIMACS — Mon, 13 Dec 2021 01:58:12 GMT

@Baird1972

I will private message you the number to help with porting, if you've been without service for awhile after trying the above recommendations.

Hopefully you can use someone else's phone to call this number.

To check your private messages, look at the envelope icon between your avatar and the bell icon on the upper right.

Help

Baird1972 — Mon, 13 Dec 2021 16:59:56 GMT

I switch from bell to public mobile and not the phone won't do calls in or out I can't get it fixed without a port which I never received so I can't use my phone I am upset I should stayed with bell I need help asap

Re: Help

Triguy — Mon, 13 Dec 2021 17:10:05 GMT

Did you port Your phone number to PM ? Is your Bell account still active ? If it is try putting your Bell sim back in your phone.

Re: Help

t_p — Mon, 13 Dec 2021 17:12:38 GMT

@Baird1972 wrote:
I switch from bell to public mobile and not the phone won't do calls in or out I can't get it fixed without a port which I never received so I can't use my phone I am upset I should stayed with bell I need help asap

@Baird1972

Call the number I private messaged you to check on the status and complete the porting of your number.

Re: Help

Anonymous — Mon, 13 Dec 2021 17:31:29 GMT

@Baird1972

so You get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES.

if you stuck with Transferring your old Phone Number, or is not complete processing

Here’s how to contact Customer Support Agent by CS_Agent,

you need to send a private message to Customer Support Agent by CS_Agent, by Click Here link.

please include in your message,
phone number,
which carrier,
Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)