topic Re: Two phones on same account in Get Support

Two phones on same account

friar_t — Fri, 14 Apr 2023 06:10:23 GMT

I set up an account associated with my email and purchased a SIM card for my wife and myself. Our phones were bth working fine but the US roaming isn’t working for my wife’s phone. Is the problem that we didn’t set up a separate account for her phone? If so, how do we set up a new account for her?

Re: Two phones on same account

dust2dust — Fri, 14 Apr 2023 06:13:35 GMT

When did you set up these accounts? If after last summer then you will have created an account for her.

Buying roaming on one phone won't do anything for the other phone. All accounts are separate entities.

Re: Two phones on same account

BKNS27 — Fri, 14 Apr 2023 08:08:13 GMT

@friar_t

Unfortunately PM doesn't have a shared plan so only 1 account/ 1 email address.

So your wife will have to use her own email address or create a new email address to create a new account.

Re: Two phones on same account

gpixel — Fri, 14 Apr 2023 08:39:23 GMT

@friar_t

yes I believe because you used the same email address as your account that it is causing issues. I suggest contacting customer support and ask them to change the email address to another one for her account

Re: Two phones on same account

hycm53 — Fri, 14 Apr 2023 12:10:40 GMT

@friar_t wrote:
I set up an account associated with my email and purchased a SIM card for my wife and myself. Our phones were bth working fine but the US roaming isn’t working for my wife’s phone. Is the problem that we didn’t set up a separate account for her phone? If so, how do we set up a new account for her?

1.You can chat with Simon for set up new account for your wife, if Simon can’t help, he would let you submit a ticket.

https://www.publicmobile.ca/en/on/get-help

2. Send private message to CS_Agent for set up new account for your wife: click top right "envelope" icon on this community page to send. After send, check "envelope" icon on this community page to get respond from CS_Agent.