topic Re: My cart in Get Support

My cart

Chuck6969 — Thu, 13 Apr 2023 19:05:49 GMT

40.00 in my cart and I cant use it

Re: My cart

hTideGnow — Thu, 13 Apr 2023 19:08:48 GMT

HI @Chuck6969

$40 on your account or on Available Fund?

Cart is non completed purchase. But Available fund can be used

What are you trying to do or buy?

or you trying to resume service? Try using Incognito/Private/Secret browser mode

Re: My cart

Chuck6969 — Thu, 13 Apr 2023 19:12:23 GMT

well I submitted 40 voucher and clicked change plan and followed all procedures but something is gone wrong

Re: My cart

Chuck6969 — Thu, 13 Apr 2023 19:13:44 GMT

was just switching plan and was to renew on next payment date so that 40 went in no problem but now account suspended

Re: My cart

hTideGnow — Thu, 13 Apr 2023 19:17:16 GMT

HI @Chuck6969

your renewal date supposed to be when? did it pass?

Re: My cart

Chuck6969 — Thu, 13 Apr 2023 19:19:46 GMT

was suppose to be 12th this month and plan did not activate

Re: My cart

dabr — Thu, 13 Apr 2023 19:31:10 GMT

@Chuck6969 When did you add the voucher before the 12th and then selected Change plan at Next Renewal which is always the recommended option as PM won't refund/prorate for unused days left in the current cycle?

If you added the funds today and scheduled the plan change at next renewal, then you will need to wait until your next renewal date for the change to become effective.

Also make sure you are viewing up to date information in the account by logging in with private/incognito mode on the browser because of PM's site caching issues.