topic Re: Change payment card in Get Support

Change payment card

JSDuperval — Thu, 13 Apr 2023 23:24:40 GMT

I have to change my expired credit car for payment, but I keep getting:

Oops! Something went wrong, please try again later.

But it's been 2 days now and my service has stopped. Any clue what to do?

Re: Change payment card

hairbag1 — Thu, 13 Apr 2023 23:26:05 GMT

@JSDuperval

EZPZ..

use a laptop but first click incognito mode...then log in to your account..this should help.

Re: Change payment card

hTideGnow — Thu, 13 Apr 2023 23:42:15 GMT

HI @JSDuperval try what @hairbag1 suggested first (using Incognito mode)

if still does not help, please submit a ticket with CS agent and ask them to update it for you

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Change payment card

JSDuperval — Thu, 13 Apr 2023 23:52:50 GMT

Thanks hairbag1, I had the problem on my laptop. Just tried incognito mode and still had the same problem.

I will produce a ticket as proposed by hTideGnow

Re: Change payment card

hairbag1 — Fri, 14 Apr 2023 00:07:09 GMT

@JSDuperval

you can go to Shell Gas and get payment vouchers, then dial 611 to add them to your account.

Then, deal with credit card issue via CSA's.

ed...

clearer wording

Re: Change payment card

dust2dust — Fri, 14 Apr 2023 00:16:28 GMT

Or also choose to go to Mobil Gas and use their real time payment method. Then indeed deal with getting the card entered while you have service.

Re: Change payment card

hTideGnow — Fri, 14 Apr 2023 00:23:10 GMT

HI @JSDuperval

Yes, Instant top up is good and easy (but with a small fees like $1)

Get instant top up at Canadian Tire Gas, Esso, Gateway Newstands, and MacEwen locations.

Re: Change payment card

balaca — Fri, 14 Apr 2023 16:29:47 GMT

Same problem here, thankfully I have $ balance in account for just one more month's recharge before I need to replace a de-activated card with a valid card. Wrote to support sometime ago, will let you know once I hear from them.

Edit: It is my mistake this time, I had the new credit-card locked, hence the error.

Re: Change payment card

JSDuperval — Fri, 21 Apr 2023 11:34:37 GMT

Hello,

I had to submit a ticket in the end, but I got an answer pretty quickly and the problem was resolved after the technicien reseted my payment method.

Thank you

Re: Change payment card

Meayuda — Wed, 17 May 2023 00:35:07 GMT

Payments: - under *Pre-authorized payments are Enabled*

click Manage Payment Method - click *Update Card Information* - (update your payment information) -

(enable or disable *Pre-Authorized Payments*) - *Save Payment Information* click *save* again

Hope this helps