topic Re: Porting number in Get Support

Porting number

Ttlj — Tue, 04 Jan 2022 20:04:36 GMT

We activated our SIM a few days ago, ported the number over from Bell. I still can't receive calls on my phone but I can make calls and receive messages. I spoke to Bell and they said the porting was complete, was hoping someone could help me out to see if the porting is complete on public mobile's end

Re: Porting number

Kayfun101 — Fri, 19 Aug 2016 23:17:57 GMT

is your phone unlocked at all

Re: Porting number

JaK — Fri, 19 Aug 2016 23:36:10 GMT

Hi @Ttlj, welcome to Public Mobile!

Unfortunately ports sometimes get stuck. If that is the case, it will need one of the moderators to take a look, they will be back online tomorrow morning, hang in there until then. @Shazia_K @Mary_M

In the meantime, have you tried power cycling your phone? Sometimes that's all it takes.

Re: Porting number

Mary_M — Sat, 20 Aug 2016 13:49:23 GMT

Good morning @Ttlj

Welcome to Public Mobile!

Sorry to hear that you're experiencing mixed services. This typically occurs when the port does not go through completely, but don't worry - it would only take a few minutes to rectify.

I would need for you to send me your Bell phone number & account number via private message. I'll be able to resubmit the port request.

Looking forward to your reply,

Mary

Re: Porting number

Mary_M — Sat, 20 Aug 2016 18:48:54 GMT

@Ttlj everything has been rectified 🙂

Welcome to PM!

Mary

Re: Porting number

upset — Sat, 26 Nov 2016 18:00:26 GMT

can u help me too.one week already still cant port my number

Re: Porting number

jbrey14 — Sat, 26 Nov 2016 18:36:49 GMT

I'm in the same boat. I can't recieve calls. I've been trying to get in contact with someone from PM but never got a reply;it's been a week already @Mary_M

Re: Porting number

fiveplustwo77 — Sat, 26 Nov 2016 19:23:30 GMT

Hi Mary, can I get help from you I am have the same issue. Thanks