topic Re: voucher invalid in Get Support

voucher invalid

allen3 — Thu, 13 Apr 2023 17:10:27 GMT

bought a voucher yesterday. seems it did not activate for what ever reason. how do i get this looked into as i have not been able to activate my plan,

Re: voucher invalid

Meow — Thu, 13 Apr 2023 17:12:48 GMT

Some vouchers require 24 hours to become active.

Where did you buy it?

Re: voucher invalid

dust2dust — Thu, 13 Apr 2023 17:12:59 GMT

Have you tried it since yesterday? Are you using the 12 digits labeled as PIN#? Does the voucher say Public Mobile on it? Did you use 611 or the account?

Re: voucher invalid

hTideGnow — Thu, 13 Apr 2023 17:16:59 GMT

HI @allen3 when you say "activate", you actually meant to resume a plan on an existing account?

where you got the vouchers from? Depends on where you got it, . you might have to wait 24 hours before the voucher can be used.

Re: voucher invalid

allen3 — Thu, 13 Apr 2023 17:18:13 GMT

guess that is what i get for assuming 😞 Thanks seens they sold me a koodo voucher errr

Thank you

Re: voucher invalid

allen3 — Thu, 13 Apr 2023 17:19:41 GMT

they sold me a voucher for koodo :(,, thanks

Re: voucher invalid

hTideGnow — Thu, 13 Apr 2023 17:23:07 GMT

HI @allen3

Koodo, you sure it is a Public Mobile voucher and not Koodo voucher? Koodo voucher cannot be used here