topic Re: Account info in Get Support

Account info

j_mccready — Thu, 13 Apr 2023 16:38:45 GMT

I tried to update my address in my account info. When I went to entre my town the only options are the major cities. I live in Lepreau. When I tried typing it in manually it said invalid city.

This is a minor issue nothing urgent but I feel like I should be able to entre my actual address in my account. The only way for me to change my address is to put my street address under the city of Saint John (closest city) but then that's not a real address. Is this something that can be fixed/changed? Or do I just have to accept that I'll never be able to have my real address on my account?

Re: Account info

BKNS27 — Thu, 13 Apr 2023 16:42:44 GMT

@j_mccready

PM doesn’t have all cities on their website so just pick the closest big city near you.

It will go by your postal code.

Re: Account info

softech — Thu, 13 Apr 2023 16:58:25 GMT

@j_mccready

Yes, You can just select Saint John

The city on My Account is ONLY for PM's record keeping, not for credit card payment

Just make sure you have enter the correct information on the Payment screens and it will be all good

Re: Account info

dust2dust — Thu, 13 Apr 2023 17:05:38 GMT

Unless you're needing to do something else in that screen I wouldn't bother. That name and address has no bearing on anything in the system. It's not used. It's not verified. There's no record to keep. It can be anything.

Re: Account info

Meow — Thu, 13 Apr 2023 17:14:47 GMT

Address does not matter much to PM so you can put any city. Even name is not 'that' important.

Most important is valid credit card to keep account active.