topic Re: Calls and text messaging issue in Get Support

Calls and text messaging issue

Kamjb21 — Thu, 13 Apr 2023 22:25:14 GMT

I am not able to make calls and send messages but I have no trouble using Internet.

Re: Calls and text messaging issue

Dunkman — Thu, 13 Apr 2023 16:22:27 GMT

@Kamjb21

More details would be helpful. New customer versus old.

Did talk and text work before?

A few basic trouble shooting advice:

reboot phone

network reset of phone (this will erase Wifi settings)

toggle airplane mode on, then off

maybe try the SIM card in another working phone.

Re: Calls and text messaging issue

Shipwreck — Sat, 15 Apr 2023 21:51:27 GMT

None of your suggestions work. I've been having the same problem and tried them all several times. Service comes back for a couple of minutes after a network reset, but goes back out. Very frustrating, as I'm paying for service I can't even use.