topic Re: Add on US talk Text in Get Support

Add on US talk Text

Bruinsy — Thu, 13 Apr 2023 15:59:04 GMT

I just added the add on while traveling and it won’t upload to my phone. It gave me a receipt but not updated in account or on phone? Please help

Re: Add on US talk Text

dust2dust — Thu, 13 Apr 2023 16:02:57 GMT

Are you re-buying from having one previous? Do you see the amount in your account? Click on the little spinner refresh icon underneath the Shop Add-ons button to update your add-on list. Do you see any roaming items?

Re: Add on US talk Text

hairbag1 — Thu, 13 Apr 2023 16:11:01 GMT

@Bruinsy

if you're currently in US, can you see if the phone is set for T-Mobile...no others will work except T-Mobile.

Depending on where you're located, talk could be...unreliable.

Text and data should work just fine though.

Re: Add on US talk Text

Bruinsy — Thu, 13 Apr 2023 16:33:49 GMT

Yes this is a re-buy. I just previously had at 15 day talk text only USA. It ran out at midnight but it won’t restart. I got a receipt for payment on a new 15 days. The account showed nothing but my credit card was charged with receipt. Phone says T-Mobile but will not connect to phone. Wondering why account won’t update?

Re: Add on US talk Text

dust2dust — Thu, 13 Apr 2023 17:03:22 GMT

So you clicked the refresh icon as I suggested? Do you see any roaming add-ons? Do you show the amount you paid being in your balance (click on that refresh icon too)?