topic Cannot reset password to log in in Get Support

Cannot reset password to log in

tobuty — Thu, 13 Apr 2023 14:05:34 GMT

Facing Multiple problems as I couldn't log in to my account

1. Cannot reset my password, I am not getting a code emailed, not even in spam

2. Cannot make a bill payment

3. Calls are blocked

Re: Cannot reset password to log in

hycm53 — Thu, 13 Apr 2023 14:08:06 GMT

@tobuty wrote:
Facing Multiple problems as I couldn't log in to my account
1. Cannot reset my password, I am not getting a code emailed, not even in spam
2. Cannot make a bill payment
3. Calls are blocked

Since PM website has caches issue, so clear caches , cookies then using computer and private or incognito mode browser to login. For some mysteriously reasons, mobile device some times hard to login, so don't use mobile device to login.

Re: Cannot reset password to log in

HALIMACS — Thu, 13 Apr 2023 14:09:54 GMT

@tobuty

indeed, it can be frustrating logging into self serve to manage your account.

What tends to work best is to do so from a desktop or laptop device, clearing system cache and cookies before hand, and using an incognito or private tab to login.

if you continue to have problems accessing and require customer support, here’s how.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Cannot reset password to log in

maximum_gato — Thu, 13 Apr 2023 14:26:47 GMT

@tobuty

Are you currently suspended? If you do not have access to a laptop or desktop computer and cannot recieve the the password reset code via text message you can either contact customer support or manually top up via pm voucher or RTP (real time payments) that will allow you to recieve any 2FA codes via text message. If you do have access to a PC and you know your password you likely will not need to reset it as this is a result of not logging into your account for more than 90 days.....will disallow your login on a mobile device.

For info on vouchers and alternative methods of payment......

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594