topic Re: Is there something wrong with the data? in Get Support

Is there something wrong with the data?

acdcmj — Thu, 13 Apr 2023 06:08:14 GMT

I have my data on but can’t send photo texts & I can’t look up anything on the internet on my phone. My friend also is with Public Mobile & is having the same problem. He said his data hasn’t worked since Wednesday (Apr 12) afternoon. I didn’t notice that my data didn’t work until the evening of Apr 12 when I tired to use it.

Re: Is there something wrong with the data?

DennyCrane — Thu, 13 Apr 2023 06:01:04 GMT

Working great for me in Surrey, BC right now. Have you logged into your PM account via Incognito Mode to ensure you have data left?

Re: Is there something wrong with the data?

BKNS27 — Thu, 13 Apr 2023 08:02:14 GMT

@acdcmj

Try resetting your network on your phone.

If you have an iPhone, check to see if MMS and SMS are enabled.

Re: Is there something wrong with the data?

maximum_gato — Thu, 13 Apr 2023 09:21:10 GMT

@acdcmj

You can check for outages. There is some maintenance overnight that may affect service but nothing major reported.

https://downdetector.ca/status/telus/map/

Re: Is there something wrong with the data?

acdcmj — Sun, 23 Apr 2023 21:11:04 GMT

I have data on my plan still & so does my friend. There must have been something wrong with the network that night because the next morning it seemed to be working ok again.

[some days good things come to those who wait........ Luddite]