topic Re: Extra data in Get Support

Extra data

Thebee4 — Thu, 13 Apr 2023 02:46:38 GMT

I paid for extra data this month, but it's not working. I keep getting a message that I have no more internet access! Paid $15 for 1G

Re: Extra data

softech — Thu, 13 Apr 2023 02:54:01 GMT

you bought the $15 for 1GB extra data add-on?

First, login to My Account again using Incognito mode. Make sure you see the 1GB data in the add-on section there

Also, check Payment history page https://selfserve.publicmobile.ca/en/account/payment/payment-history to confirm the purchase was completed

Next, reboot the phone once and try again

If still does not work, make sure you don't have any data limit enabled on your device. It is usually under Mobile Data page on your phone, check it and disable it

Re: Extra data

hairbag1 — Thu, 13 Apr 2023 03:12:37 GMT

@Thebee4

follow above direction and you should see your data add-on something like this...

If you see no mention of data available that means you've either used up the add-on already OR it was never successfully added.

Re: Extra data

Thebee4 — Thu, 13 Apr 2023 03:11:19 GMT

What direction above? Nothing there....

Re: Extra data

softech — Thu, 13 Apr 2023 03:12:20 GMT

@Thebee4

@hairbag1 meant the direction here

https://productioncommunity.publicmobile.ca/t5/Get-Support/Extra-data/m-p/970579/highlight/true#M672765

🙂

Re: Extra data

hairbag1 — Thu, 13 Apr 2023 03:16:01 GMT

@Thebee4

@Thebee4 wrote:
What direction above? Nothing there....

I meant the direction provided by previous Forum contributor..the honorable @softech

He first answered your question.