topic Re: billing in Get Support

billing

scubamatt85 — Wed, 12 Apr 2023 21:59:59 GMT

I was just charged twice for the same monthly payment. how do I go about getting one of them reimbursed?

Re: billing

softech — Wed, 12 Apr 2023 22:03:14 GMT

@scubamatt85 you sure it got charged twice?? did it show twice on the credit card? But one of the two could be a pending charge.

Login to My Account using Incognito mode. Go to Payment History page and see how many times PM charged you. Please notw that renewal are shown in 2 lines. So, a $25 plan will be broken into 2 lines, $10 and $15

Re: billing

pmbc — Wed, 12 Apr 2023 22:18:33 GMT

@scubamatt85

As @softech recommends check your account. If you were charged twice you can contact CS Agent to help resolve. Not sure if they will just issue a credit on your account or refund you.

You can contact an agent using the chatbot. Type "agent" and click contact us to go through the wizard.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a help article about how to contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent