topic Re: USA talk and Text in Get Support

USA talk and Text

Hilly16 — Wed, 12 Apr 2023 15:23:39 GMT

Hi there

i have a USA unlimited -talk and text package on my phone that expires today. Can you tell me exactly when it expires time wise

Re: USA talk and Text

computergeek541 — Wed, 12 Apr 2023 15:23:28 GMT

Roaming add-ons expire 15 days from the time of purchase.

Re: USA talk and Text

Hilly16 — Wed, 12 Apr 2023 15:25:41 GMT

so if I purchase the plan at 4 pm then it would expire at 4 pm into the 15 th day ?

Re: USA talk and Text

HALIMACS — Wed, 12 Apr 2023 15:26:29 GMT

@Hilly16

it expires exactly 360 hours following the point of purchase

If you will need to add another of the same add on, contact the customer support agents and ask them to apply it as there is a 24 hour waiting period after the first one expires when adding a second same add on in self serve.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: USA talk and Text

dust2dust — Wed, 12 Apr 2023 15:26:40 GMT

When you see the day counter go from 1/15 to 0/15 is the moment it expires. Do you recall buying it at any particular part of the day?

When it goes to 0/15 then you could buy the OTHER bundle (not the same bundle). Or you would have to wait for the 0/15 items to disappear which could be upwards to 24 hours. Or you would have to contact support to have them re-buy the same bundle for you.

Re: USA talk and Text

Hilly16 — Wed, 12 Apr 2023 16:20:20 GMT

Okay so I purchased it at 4 pm EST 15 days ago so it will expire 4 pm today. The counter still shows 1/15. I have already purchased another 15 day plan and the payment has come out of my account so is it safe to presume that effective 4:01 pm today the second plan will kick in ?

Re: USA talk and Text

dust2dust — Wed, 12 Apr 2023 16:37:57 GMT

No it will not. Are you seeing the balance in your account? If so then wait for the other to go to 0/15 and then buy the other one. If you don't see the balance then there's a known problem with stacking talk add-ons while one is active. So what do you have?

The re-buying of roaming add-ons has always been a bit of a mess.

Re: USA talk and Text

HALIMACS — Wed, 12 Apr 2023 18:02:38 GMT

Now you will definitely need the customer support agents to have the payment applied toward the re-buy of the same add-on.

Make sure to contact them and let them know what you’re trying to do and they will take care of it.

You didn’t do anything wrong, it’s Public Mobile’s messed up re-buy system that is way less than adequate when it comes to US roaming add ons.

Re: USA talk and Text

Hilly16 — Wed, 12 Apr 2023 19:28:00 GMT

Thank you for your help

Re: texting and calling in USA

hTideGnow — Sat, 16 Sep 2023 23:43:03 GMT

hi @punkassbitch

the proper way to get service with your phone number in US is to get US roaming addon

But a free workaround is to download VoIP app TextNow and use it to talk and text on another phone number. It will work wherever you have WiFi