topic Can’t get into my account in Get Support

Can’t get into my account

Silverback — Wed, 12 Apr 2023 18:20:39 GMT

Payment was stopped on the credit card for an other phone number, but they seem to stop it for my phone number that I wanted to keep going. Now when I login it needs a second verification I am not receiving text even if I am on Wi-Fi and for some reason I’m not receiving emails with the six digit code to login and change my credit card payment.

Re: Can’t get into my account

hTideGnow — Wed, 12 Apr 2023 18:05:00 GMT

@Silverback

For email address change, you will need to submit ticket with CS agent

Please submit ticket at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can’t get into my account

HALIMACS — Wed, 12 Apr 2023 18:44:44 GMT

@Silverback

definitely reach out to the customer support agents and explain the situation to them.

Public mobile has a policy whereby if a payment is charged back on a credit card, they will prevent a customer from using credit card payments for future services.

It does not exactly sound like that’s what you’re describing, but maybe it has some correlation to what you’re experiencing.

Re: Can’t get into my account

softech — Wed, 12 Apr 2023 18:52:28 GMT

@Silverback

did you check the spam folder?

If you need the service back quickly, you can consider to get a voucher from SDM/711/Shell/London Durg (get it from there as vouchers there can be use immediately, vouchers from other stores could have a wait time of 24 hours)