topic Does not save new sim number in Get Support

Does not save new sim number

areguina — Wed, 12 Apr 2023 17:20:41 GMT

Hi,

I lost my SIM card, while travelling. I came home to Ottawa and bought a new public mobile SIM card. To activate it I go to Profile->my account info->edit account info->new sim… And then SAVE does not work!

Please help !

Re: Does not save new sim number

pmbc — Wed, 12 Apr 2023 17:23:26 GMT

@areguina Are you using a desktop browser? You can try to clear your browser cache then use incognito/in private browsing mode to see if that will help. If those don't work, you can contact the CS Agent to help you update the SIM.

You can contact an agent using the chatbot. Type "agent" and click contact us to go through the wizard.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a help article about how to contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Does not save new sim number

hairbag1 — Wed, 12 Apr 2023 17:24:52 GMT

@areguina

Re: Does not save new sim number

hTideGnow — Wed, 12 Apr 2023 17:30:29 GMT

HI @areguina

if you were using a mobile phone to make change of the sim card, please use a desktop or laptop. there is problem with the site if you use mobile phone

Re: Does not save new sim number

areguina — Wed, 12 Apr 2023 17:39:14 GMT

Worked from laptop. I didn’t do ‘incognito’

Thanks

Re: Does not save new sim number

hairbag1 — Wed, 12 Apr 2023 18:12:32 GMT

@areguina

good to hear. Rather than assign the SOLUTION to yourself, edit your reply and re-assign Solution to whomever guided you to the answer first / best.

Use that little down arrow on top right side of the dialogue box to Edit Reply / Solution .

Re: Does not save new sim number

computergeek541 — Wed, 12 Apr 2023 18:22:20 GMT

Self solution removed