topic Re: Plan change payment in Get Support

Plan change payment

Div — Wed, 12 Apr 2023 14:50:06 GMT

Hi everyone.. I changed my plan on the first day of my monthly billing cycle and I later realized they charged me for my previous plan as well as new plan. Is this normal being charged twice on the same day?

Can someone guide me what I can do to get a refund for previous plan please?

Thanks in advance

Re: Plan change payment

hycm53 — Wed, 12 Apr 2023 15:02:52 GMT

@Div wrote:
Hi everyone.. I changed my plan on the first day of my monthly billing cycle and I later realized they charged me for my previous plan as well as new plan. Is this normal being charged twice on the same day?
Can someone guide me what I can do to get a refund for previous plan please?
Thanks in advance

You should change new plan at renewable date, then you wouldn't get charge twice.

You can chat with Simon for refund, if Simon can’t help, he would let you submit a ticket.
https://www.publicmobile.ca/en/on/get-help

Re: Plan change payment

LitlLdy — Wed, 12 Apr 2023 16:02:11 GMT

@Div wrote:
Hi everyone.. I changed my plan on the first day of my monthly billing cycle and I later realized they charged me for my previous plan as well as new plan. Is this normal being charged twice on the same day?
Can someone guide me what I can do to get a refund for previous plan please?
Thanks in advance

@Div , to add to what @hycm53 said, in the future when selecting to change plan’s don’t select change plan now or you will lose money & can not get partial refunds for any days left of your 30 day plan. Public Mobile is a prepaid provider & normally do not provide refunds. Please select to change plans on renewal date a few days in advance so you don’t pay twice. With that said where it was a mistake I think they may make an exception for you this time. I have made my share of mistakes & I know I will make many more! 🤣

Re: Plan change payment

hTideGnow — Wed, 12 Apr 2023 16:06:07 GMT

HI @Div this happened because you change plan AFTER PM renewed your old plan. They renew shortly after midnight

But submit ticket as as advised by @hycm53 . PM agent usually will reverse one of the two transaction, as long as you are still on the first day or second day of that cycle

Re: Plan change payment

Div — Wed, 12 Apr 2023 17:11:39 GMT

Thank you @LitlLdy

im waiting for PM to respond to my request for a refund but don’t really know if I requested at the right place.

Re: Plan change payment

Div — Wed, 12 Apr 2023 17:12:50 GMT

Thank you @hTideGnow . Hope they reverse one transaction. I’ll wait for an update from PM