topic Re: 4G plan required for VoLTE? in Get Support

4G plan required for VoLTE?

dbs180 — Wed, 12 Apr 2023 00:55:52 GMT

On a 3G plan, possibly stupid question..but do I need to change to a 4G data plan to use VoLTE?

Also in my phone info, the "VoLTE Provisioned" is greyed out but in the enabled position. IMS Service Status tells me "VoLTE is unavailable". Hoping having VoLTE will help with latency issues I've been having with phone conversations (Pixel 6A). Thanks.

Re: 4G plan required for VoLTE?

softech — Wed, 12 Apr 2023 00:59:25 GMT

@dbs180 No, you don't need 4G plan for VoLTE.. VoLTE will work on 3G plans too. You just need a compatible phone

What phone do you have? from what you said, look like it is not currently compatible on PM netwokr

Re: 4G plan required for VoLTE?

BKNS27 — Wed, 12 Apr 2023 01:00:55 GMT

@dbs180

VoLTE will work on 3G and 4G plans but check to see if your device is compatible on VoLTE:

https://www.telus.com/en/support/article/how-to-use-volte

Re: 4G plan required for VoLTE?

dbs180 — Wed, 12 Apr 2023 01:02:31 GMT

Pixel 6A, it's listed as a supported device on PM's VoLTE article.

Re: 4G plan required for VoLTE?

softech — Wed, 12 Apr 2023 01:04:15 GMT

@dbs180 yes, Pixel 6A is compatible.

But IMS said unavailable, I wonder if your account is not provisioned yet. You want to check with PM support to confirm if they have provisioned the account yet?

Re: 4G plan required for VoLTE?

dbs180 — Wed, 12 Apr 2023 01:04:37 GMT

Checked and verified, my Pixel 6A is compatible.

Re: 4G plan required for VoLTE?

dbs180 — Wed, 12 Apr 2023 01:16:32 GMT

Ok, I'll submit a ticket to verify. Hopefully VoLTE can improve my phone conversation latency issues!

Re: 4G plan required for VoLTE?

will13am — Wed, 12 Apr 2023 01:38:28 GMT

@dbs180 wrote:
Ok, I'll submit a ticket to verify. Hopefully VoLTE can improve my phone conversation latency issues!

@dbs180 , it is easy enough to check VoLTE status on your account without having to submit a support ticket. Simply enter this sequence into the dialer, *#*#4636#*#* to bring up a hidden menu. Select phone information, IMS service status. If you see IMS as registered and Voice over LTE is available then your account is good to go. Another check you can do is disable WiFi if you are connected to WiFi, call your voicemail and check if the network connection type changes from LTE or not. If it stays on LTE during the call, that is also confirmation that VoLTE is enable.

Re: 4G plan required for VoLTE?

dbs180 — Wed, 12 Apr 2023 01:44:39 GMT

IMS is not registered, and VoLTE is unavailable. Voicemail not going to LTE.

Re: 4G plan required for VoLTE?

DennyCrane — Wed, 12 Apr 2023 03:13:30 GMT

Even on a 3G plan you still use the LTE network, so yes you'd have the same access to VoLTE once your account is upgraded.

And I have a Pixel 6a and it works great on VoLTE.

Re: 4G plan required for VoLTE?

dbs180 — Thu, 13 Apr 2023 18:47:20 GMT

So contacted Customer Service @CS_Agent and although they were kind and prompt with replying, couldn't indicate when VoLTE would be activated. Couldn't even confirm IF VoLTE had already been activated on my account or not. Not good!

Re: 4G plan required for VoLTE?

hTideGnow — Thu, 13 Apr 2023 19:05:47 GMT

HI @dbs180

did you ever got a text saying your account is VoLTE enabled?

With Pixel 6A, it is a compatible phone, as long as your account is enabled

If you make a call, do you see the signal change from LTE to 3G? or LTE to 4G?. (assuming when idle, your signal is showing LTE)

Re: 4G plan required for VoLTE?

computergeek541 — Thu, 13 Apr 2023 21:55:14 GMT

@dbs180 wrote:
So contacted Customer Service @CS_Agent and although they were kind and prompt with replying, couldn't indicate when VoLTE would be activated. Couldn't even confirm IF VoLTE had already been activated on my account or not. Not good!

Enabling VoLTE is simply a provisioning update. A customer support agent could actually get this done but they generally don't because it's much quicker to perform mass upgrades than it is to do each account manually. At the moment, customers are encouraged to avoid contacing customer support agents for this to help ensure that all customers continue to receive prompt responses and service. The VoLTE upgrade prcoess is ongoing.

Re: 4G plan required for VoLTE?

hTideGnow — Thu, 13 Apr 2023 21:57:36 GMT

Hi @computergeek541 do you know how long PM will take to enable everyone

and everyone will for sure get a text telling them the account is VoLTE enabled once done?

Re: 4G plan required for VoLTE?

computergeek541 — Thu, 13 Apr 2023 22:00:29 GMT

@hTideGnow wrote:
Hi @computergeek541 do you know how long PM will take to enable everyone

and everyone will for sure get a text telling them the account is VoLTE enabled once done?

It's possible that some accounts already have VoLTE enabled but that customers do not yet know about it. I have VoLTE but have never received any text message about it. Some customrers have actually had VoLTE since February 22 but it took a few weeks before there was any mention of it by members on Community.

Re: 4G plan required for VoLTE?

computergeek541 — Thu, 13 Apr 2023 22:02:31 GMT

inappropriate comment removed

Re: 4G plan required for VoLTE?

dbs180 — Thu, 13 Apr 2023 22:32:15 GMT

@hTideGnow wrote:
HI @dbs180

did you ever got a text saying your account is VoLTE enabled?

With Pixel 6A, it is a compatible phone, as long as your account is enabled
If you make a call, do you see the signal change from LTE to 3G? or LTE to 4G?. (assuming when idle, your signal is showing LTE)

Nah, no text. Calls are on 3G. That's ok, just gotta bite the bullet, not bother customer service and wait apparently..! 🙄

Re: 4G plan required for VoLTE?

dust2dust — Thu, 13 Apr 2023 22:38:37 GMT

@hTideGnow- My cynicism would say that it won't be "everybody". Customers may have phones that can do volte but that the company will intentionally, inexplicably deny the enabling of it. We'll see.

Re: 4G plan required for VoLTE?

Meow — Sat, 15 Apr 2023 16:44:32 GMT

@will13am wrote:
@dbs180 wrote:
Ok, I'll submit a ticket to verify. Hopefully VoLTE can improve my phone conversation latency issues!
@dbs180 , it is easy enough to check VoLTE status on your account without having to submit a support ticket. Simply enter this sequence into the dialer, *#*#4636#*#* to bring up a hidden menu.

This did Nothing on my phone?!?!

Should data be On? Do I have to 'dial' this code? Samsung S10.

Re: 4G plan required for VoLTE?

softech — Sat, 15 Apr 2023 16:49:39 GMT

@Meow that shortcut code does not work on all phones. Depends on model and OS.

It does not work on S9/s8/s7 that I tested. I guess it does not work on S10 too