topic Re: Calls in Get Support

Calls

RebekahM — Tue, 11 Apr 2023 23:34:48 GMT

Why can’t I make or receive calls

Re: Calls

HALIMACS — Tue, 11 Apr 2023 23:40:01 GMT

@RebekahM

Trying rebooting your device, resetting Network connections, removing SIM and then re install

Does your texting in and out, and data work?

If they do, and you can't get the calling resolved, contact the customer support agents.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Calls

hairbag1 — Tue, 11 Apr 2023 23:39:32 GMT

@RebekahM

more info please...did you initiate a port of your old number to your new PM account ?

Re: Calls

BKNS27 — Wed, 12 Apr 2023 00:36:49 GMT

@RebekahM

Did you reply to the text confirming you were porting over to PM with YES with old SIM in your phone?

This is the critical step in completing the porting process.

Re: Calls

computergeek541 — Wed, 12 Apr 2023 03:57:40 GMT

@BKNS27 wrote:
@RebekahM
Did you reply to the text confirming you were porting over to PM with YES with old SIM in your phone?
This is the critical step in completing the porting process.

As the customer isn't able to make outgoing phone calls, this wouldn't be a number porting issue.