topic Cannot log in to my account in Get Support

Cannot log in to my account

inovisionary — Tue, 11 Apr 2023 21:08:22 GMT

I am unable to log in to my account. My phone works fine. Please help

Re: Cannot log in to my account

hTideGnow — Tue, 11 Apr 2023 21:09:42 GMT

Hi @inovisionary can you reset the password? try it.

if you still cannot get into My account with password reset, please submit ticket with CS agent

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot log in to my account

BKNS27 — Tue, 11 Apr 2023 21:11:29 GMT

@inovisionary

Just enter your registered email address then Forgot Password to access your account.

Re: Cannot log in to my account

hycm53 — Tue, 11 Apr 2023 21:26:35 GMT

@inovisionary wrote:
I am unable to log in to my account. My phone works fine. Please help

Since PM website has caches issue, so clear caches , cookies then using computer and private or incognito mode browser to login. For some mysteriously reasons, mobile device some times hard to login, so don't use mobile device to login.