topic Re: Can't make outgoing calls weeks after porting in Get Support

Can't make outgoing calls weeks after porting

Alexander701 — Tue, 11 Apr 2023 22:02:20 GMT

I recently ported my number which was successful, and I can receive texts and calls and send texts, but I can't call anyone, (it says number is not assigned) can someone please help with this? I've looked in the forum but can't find an answer since it's been so long after porting.

Thank you!

Alex

Re: Can't make outgoing calls weeks after porting

softech — Tue, 11 Apr 2023 18:04:59 GMT

@Alexander701 did you try reboot your phone? you have another phone to test the sim card ?

did you try to call by adding a 1 in front of the 10 digits?

if nothing work, I suggest you to engage PM support and have them to reprovision your sim and it should resolve the issue

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Re: Can't make outgoing calls weeks after porting

BKNS27 — Tue, 11 Apr 2023 18:38:30 GMT

@Alexander701

Just wondering if you replied to the text from your previous carrier with the old SIM in the phone with YES?

This is a critical step in completing the porting process.

Re: Can't make outgoing calls weeks after porting

Alexander701 — Tue, 11 Apr 2023 18:50:32 GMT

yes i did

Re: Can't make outgoing calls weeks after porting

Alexander701 — Tue, 11 Apr 2023 18:52:15 GMT

I submitted a ticket thank you!

Re: Can't make outgoing calls weeks after porting

BKNS27 — Tue, 11 Apr 2023 18:56:33 GMT

@Alexander701

It sounds like a provisional/backend issue so just wait for the CS_Agent to contact you by private messaging on the envelope icon above.

Re: Can't make outgoing calls weeks after porting

Alexander701 — Tue, 11 Apr 2023 19:17:18 GMT

Thank you!

Re: Can't make outgoing calls weeks after porting

Alexander701 — Tue, 11 Apr 2023 21:00:41 GMT

Turns out I missed replying yes and requested it to be ported again but never got a text to reply too a while ago. Reached out and submitted a ticket and they are requesting the port again.

Thanks!

Re: Can't make outgoing calls weeks after porting

BKNS27 — Tue, 11 Apr 2023 21:10:07 GMT

@Alexander701

You will need your old SIM in your phone. Unless your previous carrier is Telus or Koodo.

I hope you still have your old SIM.

Re: Can't make outgoing calls weeks after porting

computergeek541 — Tue, 11 Apr 2023 22:02:00 GMT

self given solution removed/solution re-assigned