topic Data Overage Fees in Get Support

Data Overage Fees

edithwharton — Tue, 11 Apr 2023 18:37:14 GMT

Hello,

Is Public Mobile planning on waiving data overage fees following the ice storm in Montreal? Many of us are still without wifi.

Thank you

Re: Data Overage Fees

softech — Tue, 11 Apr 2023 18:41:05 GMT

@edithwharton first, there is really no data overage fee here. Data will just stop working if used up and you need to buy add on

there has been no announcement at all due to the snow storm. I am not sure if PM will give extra addon. They came in the "party" late for Hurricane Fiona last time too. So, maybe they will in the end, maybe not

You can try to open ticket with PM support and see if they can just give you same extra data addon. Not sure if they will , but never hurt to ask.

Re: Data Overage Fees

BKNS27 — Tue, 11 Apr 2023 18:43:00 GMT

@edithwharton

Who knows for extra Add- on.
I know the big 3 top tier are waiving the fee.

I haven’t seen anything for the big 3 lowest tier.

Re: Data Overage Fees

ShawnC13 — Tue, 11 Apr 2023 18:43:45 GMT

There is no possible way to go over your allotted plan data. I am not sure if PM is going to offer free data add-ons to those affected by the storms.

Re: Data Overage Fees

porcupine — Tue, 11 Apr 2023 19:57:52 GMT

there is no data overage fee here ever

Re: Data Overage Fees

HALIMACS — Wed, 12 Apr 2023 00:27:01 GMT

What I find most interesting is that customers who lose POWER anticipate that their MOBILE PHONE provider will give them free services to make up for the loss of electricity.

These are two totally different service entities - they are not associated with each other.

Where I am located, my power (some call it 'hydro') company is slow to restore power and doesn't maintain their lines and obstructions properly (i.e. trees). When power goes out, it's a big deal and some folks wait for days or even weeks for larger events.

I would suggest that if mobile service providers were to provide FREE data then the electric/hydro utilities should step up and cover the fees for such things.

So... Hydro Quebec (or whichever entity is working to restore power), are they gonna step up and cover these data overages and added data for customers? They are worth a LOT of money... so, let's ask them, not the small 3rd tier flanker mobile service brands.